Coaching and Giving Feedback Training Module

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  Workshop Outline

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  Module Demo

This Coaching and Giving Feedback Training Module developed by Momentum Training Solutions captures some of the critical components involved in handling key conversations and presents a framework with which one can handle such conversations with ease.

People managers often have to have key conversations relating to unacceptable behaviour, giving feedback, turning down employee requests, dealing with sensitive personal issues or handling a grievance. These conversations can often be challenging, taking a lot of time and energy. Why are they key conversations? If handled well, they elevate performance. If not handled well, they can have an impact not just on an individual but the whole team.

How often do we tend to put off conversations such as communicating feedback because of the intensity and intricacy of the emotions they stir (both for the manager initiating the conversation and for the person they are speaking with)? Fear of how people will react and whether you will be able to handle their reactions as well as feelings of vulnerability or concern about a loss of control can make us all reluctant to raise an issue face to face.

How do we approach key conversations?

• A step-by-step approach
• Preparing oneself carefully and
• Developing the right skills, mindset and behaviour

By doing so, onecan maximise their ability to handle the conversation effectively and steer it to a successful conclusion, acceptable to all involved.

Important components covered in this training module are listed below:

• Determining the goal of the conversation
• Recognising and manage one’s emotional state
• Challenging assumptions and beliefs
• Preparation for the conversation
• Opening the conversation
• Identifying areas of coaching
• Providing Feedback
• Co-creating action plans
• Reaching consensus and gaining buy-in