Cross Cultural Training Program

"We have ignored cultural literacy in thinking about education. We ignore the air we breathe until it is thin or foul. Cultural literacy is the oxygen of social intercourse.” - E.D. Hirsch Jr.

Objectives:

• To aid participants in developing their skills in dealing with global customers by helping them understand:
• The context of the business culture
• Expectations of prospective customer from various cultures
• Protocols to be followed when working with people at various management levels across global cultures

Training Topics:

• Framing Your Thoughts:
  • Inductive vs Deductive Thinking
  • Thinking in bullets
• Expressing Your Points:
  • Intonation
  • Speed of Speech
  • Expression
  • Tone of Speech
  • Expressing thoughts as signposts
• Ensuring You Understand and Are Understood:
  • Asking questions
  • Pausing/Silence
  • Asking for confirmation of understanding
  • Avoiding multi-themes
  • Content vs Structure Words – Using only content words
• Effectively Communicating with Global Cultures:
  • Understanding cultural aspects that affect business protocols
  • Structuring one’s communication based on the culture of the audience
  • Presenting information based on the culture of the target audience
  • The importance of relationship building and ways to build relationships
  • Best practices in E-mail protocols to be followed with global cultures
  • Norms to be followed during meetings and conference calls when dealing with prospects/customers from global cultures
• Negotiation and Conflict Resolution:
  • The importance of relationship building in various cultures and its impact on negotiation
  • Understanding negotiation styles across cultures
  • Focal points of negotiation for Western and Eastern cultures
  • Building rapport when dealing with prospects/customers
  • Dealing with conflict based on the culture of the person you are dealing with
  • The art of saying ‘no’ based on the cultural context of the situation
• Working with prospects/customers from various levels of management:
  • Dealing with first level managers, middle level managers and senior management
  • Varying one’s communication style when communicating with various levels of management
  • Understanding the importance of hierarchy in Asian and European cultures
  • Asserting oneself with different levels of stakeholders/customers
  • Do’s and don’ts in interpersonal communication with various management levels across global cultures

Training Hours:

The duration of the training will be 16 hours

Momentum Training Solutions also conducts training programs in Soft Skills Training & Communication Skills Training that has proved to be extremely beneficial to corporate employees.