• To educate participants on tips and strategies that will enable them to create powerful results in Business relationships:
  • Structuring Communication:
    • Having a clear objective
    • Highlighting critical points
    • Being clear and concise
    • Asking questions
    • Understanding the audience
  • Listening
    • Active Listening
    • Reflective Listening
    • Passive Listening
• Interpersonal Effectiveness in Meetings
  • Conference Call Etiquette
    • Ground rules for conference calls
    • Making introductions
    • Punctuality
    • Dos and Don’ts on conference calls
    • Using the ‘Mute’ function

Training Hours:

• The duration of the Communication Skills Training Online program will be (maximum) 2 hours per session, 3 sessions can be conducted in a day

Requirements:

• The training will be conducted on a virtual platform (mutually agreed on before the session)
• Maximum number of participants will be 15 per session