What Skills Does a First-Time Manager Need?

There are three fundamental skills of a manager:

• Technical Skills: The manager should be proficient at specific tasks.
• Human Skills: The manager has to know how to work with people.
• Conceptual / Strategic Skills: The manager has to be able to understand not only the past and future but also to vision the future

Our first time leaders training program for new managers focuses on Human Skills and Conceptual Skills by covering topics that include change management training, team building training, problem solving training among others. We believe that the technical skills should be the responsibility of the organization for which they work.

This program emphasizes the skills listed below. In fact, these skills have been compiled by management experts in decreasing order of importance:

• People Skills
• Strategic Thinking
• Adaptable to Change
• Self-Management
• Being a Team Player
• Ability to Solve Complex Problems
• High Personal Standards

First Time Managers Program Outline

The Mindset of a Leader:

• Transitioning from team member to team manager
• Dealing with former peers
• The characteristics of an effective leader
• The responsibilities of a manager
• 'Thinking like a manager'

Managing Up and Managing Down:

• Managing team members
• Managing managers

Coaching and Development:

• The importance of coaching and feedback
• Phases of Coaching
  • Preparation
  • Engagement
  • Constructive Feedback
  • Dealing with Obstacles
  • Action plans for improvement
  • Follow Up

• Motivation & Coaching
• Performance dialogues

Prioritizing Work:

• Managing time
• Prioritizing the To-do list
• The art of delegation

Building and Managing High Performance Teams:

• Understanding team dynamics
• Bruce Tuckman’s model of team development
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning
  • The role of the leader in each stage

Training Hours:

The duration of the training program will be 16 hours.