Why is Emotional Intelligence a critical part of management training and development?

Understanding EI in the scope of the professional environment is key as emotions are the core of business success. Therefore, it is a significant emphasis in our Executive Coaching programs. EI also plays a vital role in our Train The Trainer program since it is crucial for corporate trainers to be emotionally intellectual to facilitate impactful and engaging training sessions.

When an employee grasps the key concepts of emotional intelligence, it allows them to grow their skills to control, support and understand emotions of themselves and others. This is a skill of leadership and it results in improved cooperation and a healthy professional environment.

How to Improve Emotional Intelligence

The Emotional Intelligence Training Program run by Momentum Training Solutions will enable you to:

• Apply the five branches of emotional intelligence
• Take responsibility for your emotions and happiness
• Analyze your own feelings rather than the action or motives of other people
• Set goals to generate key customer feelings
• Minimize problems caused by negative feelings
• Perceive and identify emotions in faces, tone of voice and body language
• Increase your self-awareness: being aware of your own feelings as they are occurring
• Emotional literacy: Label and specify feelings in yourself and others, the ability to discuss emotions and communicate clearly and directly
• Incorporate feelings into analysis, reasoning, problem solving and decision making
• Develop a high EQ; being aware of feelings, not a slave to logic, intellect and reason; making decisions and managing people; reading the non-verbal emotions in others
• Identify and understand the inter-relationships between emotions, thoughts and behavior; cause and effect relationships, how thoughts can affect emotions and how emotions can affect thoughts, and how your emotions can lead to specific behavior in yourself and others

Emotional Intelligence Training Outline

"What really matters for success, character, happiness and life-long achievements is a definite set of emotional skills - your EQ - not just purely cognitive abilities that are measured by conventional IQ tests." Daniel Goleman, Ph.D.

Training Topics:

The elements of Emotional Intelligence (Daniel Goleman):

• Self-awareness
• Managing self
• Motivation
• Empathy
• Social skills
  • Self-awareness
  • Understanding One’s EQ
  • Knowing your hot buttons
  • Emotional Literacy
• Managing Self:
  • What is your typical response to difficult people and situations? How is it working for you?
  • Stop the emotional train by detecting exactly when an intense emotion is taking over
  • How to give yourself the most wonderful gift of all—the ability to choose your emotional response on the spot
• Self-motivation
  Improving confidence levels and increasing performance levels by changing/altering one’s mindset, focusing on:
  • Belief systems
  • Thoughts
  • Behaviors
• Empathy
  • Understanding situations from different perspectives
  • Using appropriate empathy in situations
• Social Skills
  Emotional Intelligence in Workplace Relationships:
  • Managing conflict
  • Persuasion
  • Bonding
  • Conflict management
  • Influencing skills

Training Hours:

The duration of the training program will be 8 hours (1 day).