How To Improve Communication Skills:

Below are some methods listed in the article, '18 effective strategies to improve your communication skills':

• Listen Actively: Focus on the speaker, understand their message, and respond thoughtfully.
• Ask Questions: Clarify information and show interest by asking relevant questions.
• Be Clear and Concise: Straightforwardly deliver your message, avoiding unnecessary details.
• Be Aware of Nonverbal Cues: Pay attention to body language, tone of voice, and facial expressions, as they contribute to the message.
• Maintain Eye Contact: This builds trust and shows attentiveness in conversation.
• Be Open to Feedback: Accept when feedback is given constructively and use it to improve your communication skills.
• Practice Empathy: Understand and consider the feelings and perspectives of others when communicating.
• Stay Calm and Composed: Keep your emotions in check, especially during difficult conversations.
• Use Appropriate Tone: Match your tone of voice with the message you intend to convey.
• Tailor Your Message to Your Audience: Adjust your language and approach based on who you are communicating with.
• Be Honest and Transparent: Build trust by being truthful and open in your communications.
• Be Confident: Speak with confidence to convey authority and credibility.
• Improve Your Vocabulary: Expand your vocabulary to express yourself more effectively.
• Use Humor Wisely: Appropriate humor can lighten the mood and make communication more engaging.
• Be Patient: Give others time to express their thoughts without rushing them.
• Practice Mindful Communication: Be present and fully engaged in the conversation, without distractions.
• Enhance Your Writing Skills: Write clearly and concisely, avoiding jargon and overly complex sentences.
• Seek Opportunities to Communicate: Practice regularly by engaging in conversations, public speaking, or writing.

Watson Wyatt Worldwide, a human capital global consulting firm, did a 5-year study on the impact of good communication on the performance of an organization. The results showed that companies whose employees had effective communication techniques gave shareholders 47% greater return. This study demonstrates the importance of investing in Business Communication Skills Training for their employees.

Communication Training Module:

Below is a detailed outline of the topics that are included in our Communication Training Module. Conversations with the stakeholders of each organization will enable us to customise the topics based on the objectives and the level of the audience.

Communicate with Impact

"Communication works for those who work at it". - John Powell

In business, productivity is directly related to the effectiveness of communication that happens in the workplace. This training focuses in organizational and personal development, encompassing communications, management, personality, relationships and behavior. It helps to enrich your dealings with people and your understanding of yourself.

The training focuses on three core areas of communication:

• Improving your understanding of your transactions with people
• Providing you alternate ways of conducting your transactions with people
• Understanding yourself and others and communicating accordingly

Benefits:

After this training, one will be able to:

• Understand Communication Dynamics
• Understand and Improve Body Language
• Develop Effective Listening and Responding Skills
• Understand Active vs. Passive vs. Reflective Listening
• Improve the effectiveness of your communication
• Understand how to structure information that is communicated
• Keep communication concise and to the point

Training Topics:

The Basics of Interpersonal Communication

• To educate participants on tips and strategies that will enable them to create powerful results in Business Relationships.
  • Structuring communication:
    • Having a clear objective
    • Highlighting critical points
    • Being clear and concise
    • Understanding the audience
    • Rapport building
  • Developing effective probing skills
    • Asking the right questions
    • Paraphrasing
    • Summarizing
  • Listening
    • Active Listening
    • Reflective Listening
    • Passive Listening
  • Dealing with difficult conversations
  • Giving and receiving feedback


• Powerful Body Language
  • Non-verbal
    • Smiling
    • Posture
    • Handshake
    • Eye Contact


• Spoken Communication
  • Elements of Spoken Communication:
    • Inflection
    • Pausing
    • Reducing rate of speech
    • Volume and tone
    • Pitch
    • Clarity and enunciation


• The Art of Assertiveness:
  • Agreeing before you disagree
  • The art of saying ‘No’ politely
  • Overcoming submissive behavior
  • Avoiding Aggressive Behavior


•  Tell vs Ask Styles:
  • Asking questions that help understand the stakeholder’s objectives
  • Breaking down one’s questions to enhance understanding
  • Summarizing understanding to ensure information has been understood correctly


• Effectively Communicating with Various Stakeholders
  • Understanding the stakeholder’s perspective
  • Positioning information based on the stakeholder’s perspective
  • Using inductive and deductive communication


• Role Play Simulations for Confidence Building:
  • Multiple role play scenarios will be simulated based on the challenges that the participants face on a regular basis
  • As many participants as possible will be involved
  • Feedback from the facilitator as well as peers will be used as learning tools

Training Hours:

The duration of the training program will be 16 hours (2 days).

Our communication skills training material is sought after by both corporates and trainers alike, as it is developed by our expert facilitators.