Products

The Bone of Contention

This role play is aimed at enabling participants to handle the sensitive issue of denying a promotion to an efficient person needing improvement in Emotional Intelligence. It is one of the role plays Where the employee has evidence to back up that he is eligible for the position, how do managers handle it?

What it Contains?

Facilitator Guide & 2 Participant Handouts

Focus Areas

• Assertive Communication
• Business Communication
• Conflict-resolution
• Problem-solving
• Team work
• Self-confidence
• Emotional Intelligence

Cost

Products

Better Late Than Never

How do you handle an employee who has not been able to submit a critical report on time? This is one of the communication role plays deals with different facets of management, such as assertive communication, managing time and leadership skills

What it Contains?

Facilitator Guide & 2 Participant Handouts

Focus Areas

• Communication
• Feedback
• Assertiveness
• Persuasion
• Body Language
• Managerial Skills
• Time Management

Cost

Products

Just A Little Longer

This role play helps participants understand how to approach clients or internal customers when they require additional time to complete the project. The roleplaying points to how to convince the other party without angering them, and at the same time assuring them of best services form the focus of this role play

What it Contains?

Facilitator Guide & 2 Participant Handouts

Focus Areas

• Communication
• Feedback
• Assertiveness
• Persuasion
• Body Language
• Managerial Skills
• Time Management

Cost

Products

'Wander-Me-Not'

Servicing the customer in today's world is all about delighting them. From this case study, participants find out how not to service a customer; it also aims at bringing out a contingency plan incase something does go wrong.

What it Contains?

Facilitator Guide & 2 Participant Handouts

Focus Areas

• Communication
• Conflict Resolution
• Assertiveness
• Persuasion
• Problem Solving
• Body Language
• Managerial Skills

Cost

Products

Scenarios :Influencing Skills

Influencing, Persuasion and Negotiation are all important skills that a person, who wants to climb up the corporate ladder, needs to have. These role plays scenarios depict real-life situations and provide an excellent way for the participants to learn the necessary skills sets.

What it Contains?

Participant Guide, Facilitator Guide & PPT

Focus Areas

• Conflict Resolution
• Communication
• Customer Service
• Selling Skills
• Negotiation
• Persuasion Skills
• Leadership

Cost

Products

How Do You Solve a Problem like Maria?

This is one of the powerful business role plays about a person who is technically brilliant person but not a good team player. This role play effectively teaches numerous soft skills especially in the areas of Assertiveness and Communication.

What it Contains?

Facilitator Guide & 2 Participant Handouts

Focus Areas

• Communication
• Feedback
• Assertiveness
• Persuasion
• Body Language
• Managerial Skills

Cost

Products

Conducting Effective Conference Calls

Knowledge of global business culture is not a luxury anymore - it is a necessity! This is one among the many role play exercises helps the trainer to train the participants on the global etiquette of conducting effective conference calls.

What it Contains?

Participant Guide, Facilitator Guide & PPT

Focus Areas

• Assertiveness
• Business Communication
• Conference Call Etiquette
• Business Etiquette
• Communication
• Conducting Effective Meetings
• Leadership
• Team-work
• Conflict Resolution
• Time Management

Cost

Products

Conducting Effective Meetings

Today's global recession has mandated a 'lean' organization. Here is an opportunity for roleplaying that simulates real meetings which allows trainers to give valuable information to participants on ways to conduct a productive meeting.

What it Contains?

Participant Guide, Facilitator Guide & PPT

Focus Areas

• Communication
• Conducting Effective Meetings
• Leadership
• Managing Teams
• Conflict Resolution
• Time Management

Cost