Focus Areas

• Communication
• Leadership Skills
• Managing Teams
• Conflict Resolution
• Problem Solving

Products

Whose Show Is It Anyway?

This business case study is an outline business case which demonstrates the importance of leadership in a situation where the employee is threatening to disturb the workplace equity.  The case analysis of this sample business case study helps leaders the need to be tough in situations. This case study enables participants to encounter and come upon a solution to such a situation.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Leadership
• Problem Solving & Decision Making
• Managing Teams
• Conflict Resolution
• Assertive Communication

Cost

Products

If Only I Had..

In this business case study due to the myriad of tasks that occupy a manager's mind, some subtle yet important hints from subordinates may go by unnoticed. This sample case study leads to disastrous effects. This Leadership case study focuses upon one such situation that a leader should strive to work against.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Delegation
• Leadership
• Coaching and Mentoring
• Problem Solving
• Decision Making
• Managing Teams
• Communication

Cost

Products

More to It than What Meets The Eye

Servicing the customer in today's world is all about delighting them. From this case study, participants find out how not to service a customer; it also aims at bringing out a contingency plan incase something does go wrong.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Customer Service
• Voice of the Customer
• Moments Of Truth
• Customer Delight
• Managing Customer Needs

Cost

Products

The Grass Is Greener On The Other Side

A global case study in which a manager is faced with a variety of people management concerns on a daily basis. This is a business case which shows how a high performing employee be handled when she wants to switch departments for reasons that are logical to her, yet not to the manager? Find out from this case study.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Leadership
• Coaching and Mentoring
• Problem Solving
• Decision Making
• Managing Teams
• Communication
• Managing Conflict

Cost

Products

What Can You Do About Tina?

A business case analysis which shows that everyone has their good days and bad days. It is one of the management case studies which provide the tips to handle situations if some people are filled with bad days, in such a way that it begins to affect the other employees in the department? This case study shows how managers could handle such a situation.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Leadership Skills
• Managing Teams
• Problem Solving
• Assertive Communication

Cost

Products

Understanding Situational Leadership

This leadership case study which points to the fact that to be an effective leader, it is necessary for individuals to be aware of the type of leadership style they possess. This case study introduces participants to this concept and sets them thinking in the right direction of leadership.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Leadership Skills & Styles
• Managing Teams
• Personal Effectiveness

Cost

Products

Analysis of Michael, the Leader

An interesting company case study about a mountaineering expedition. This business case analysis is an excellent resource that is used to train your participants on key leadership traits like Problem Solving, Decision Making and Managing Teams.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Assertiveness
• Body Language
• Communication
• Feedback
• Managerial Skills
• Persuasion

Cost

Products

A Bitter Pill to Swallow

A dynamic case study
that simulates a real-life scenario which aids the participants to understand this business case on Customer Impact Points - one of the most important concepts that is necessary to create Customer Delight.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Customer Impact Points (CIPs)
• Customer Service

Cost

Products

How Would You Handle This?

A touching true business case analysis of a young boy gives the opportunity to the participants to understand the complexity of decision making in leadership. A sample case study where the scene is set in the 1971 war that was fought to establish Bangladesh.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Coaching and Mentoring
• Leadership
• Problem Solving & Decision Making
• Managing Teams

Cost

Products

Self Fulfilling Prophecy

An actual business case of Momentum Training Solutions is used to teach this very important managerial concept of 'self-fulfilling' prophesy. This outline business case contributes significant learning in the area of leadership, coaching and mentoring.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Coaching and Mentoring
• Personal Effectiveness
• Leadership
• Managing Teams

Cost

Products

Sony vs. JVC

A business case analysis  which describes the War of Video Formats' Sony vs. JVC - one of the most studied management case studies on disasters in the business world - is used to train on various aspects of customer service, especially listening to the 'Voice of the Customer'.

What it Contains?

Participant Guide & Facilitator Guide

Focus Areas

• Customer Service
• Voice of the Customer
• Customer Delight
• Change Management
• Managing Customer Needs

Cost

Products

Another 'Memorable' Staff Meeting

Part 1
A well written case study that contains numerous aspects of everyday life in the corporate world. This resourceful business case is used to train participants on the various protocols that need to be followed in order to have a productive meeting. Participants call this exercise 'useful', 'thought-provoking' and 'much-needed'. Another winner!

What it Contains?

Participant Guide & Facilitator Guide

Conducting Meetings

• Communication
• Team Meetings
• Managing Productivity

Cost

Products

When The Going Gets Tough…

Part 1
This case study is useful to teach on various aspects of leading and managing teams especially in the area of interpersonal communication and giving and receiving feedback. Participants describe this case study activity as 'very practical'.

What it Contains?

Participant Guide, Participant Handouts, Facilitator Guide & PPT

Focus Areas

• Problem solving
• Giving and Receiving feedback
• Interpersonal Communication
• Managing Teams

Cost

Products

When The Going Gets Tough…

Part 2
A powerfully written business case study that is used as an effective way to teach Problem Solving and Decision Making and also serves as a Leadership case study. When Part 1 & Part 2 is used together the effect is, according to Participants, 'outstanding'.

What it Contains?

Participant Guide, Participant Handouts, Facilitator Guide & PPT

Focus Areas

• Assertive Communication
• Problem Solving and Decision Making
• Giving and Receiving feedback

Cost